Redland Research » SPC 101

SIPOC for service processes

Tom Farnsworth — Tue, 31 Mar 2015 16:36:56 +0000

We are probably most accustomed to the input-process-output (IPO) model in its application at the level of the operation, looking at resources in terms of the totality of raw materials and infrastructure required to produce a discrete product or service …

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VSM in service processes

Tom Farnsworth — Tue, 31 Mar 2015 16:12:16 +0000

Many thanks to Shweta J Awhad, whose excellent ‘before’ and ‘after’ VSMs form the case study for this post. Check out her superb blog on IT and project management.

There is no getting away from the fact that, in manufacturing …

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