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Redland Research designs processes which 'just work'
We use empirical methods with clear performance and success criteria. We provide entirely bespoke solutions. We empower our clients to sustain continuous improvement. We aren't 'rain-makers.'
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Service organizations need bespoke solutions for continuous improvement.
Continuous improvement (CI) is an open-ended effort to refine the quality of services and the processes which deliver them. Learn more about how our data-driven methods can help your organization to cut the cost of service quality.
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'Costs do not exist to be calculated. Costs exist to be reduced' - Taiichi Ohno
Lean is the continuous improvement methodology which focuses on the reduction of waste within work processes. As a means of lowering the cost of service quality and improving margins, Lean is very attractive.
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'In private companies, a profit and loss statement and a balance sheet tell the story. No such simple yardsticks exist in government.' - Marvin Mundel
Local government, healthcare and higher education are environments which present very particular obstacles to continuous improvement. Our experience can help your organization overcome these challenges.
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'A bad system will beat a good person every time.' - W Edwards Deming
Continuous improvement is associated with methodologies such as Lean, Six Sigma, Kaizen or TQM. None of these were ever intended to be 'off the shelf' solutions. Our empirical, research driven methods draw widely on CI and performance management principles to deliver targeted quality benefits.
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